We understand your impatience regarding this order, but we would like to remind you of our Shipping & Handling policy.
Processing time: Once we receive your payment, we immediately forward your order to our suppliers for verification, adjustments, quality control, and packaging. This may take an additional 1-4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to their destination. This usually takes 10-15 days, although actual shipping times may vary.
This means we can guarantee delivery within 19 days from the time of ordering (August 4th). So, no later than August 23rd. Today is August 18th.
According to the information we have, processing in the warehouse has taken longer than expected, but your shipment is indeed on its way and will be delivered this week and within the expected timeframe.